HOTEL - CRUISE BUTLER TRAINING

Certified title Professional Hotel Butler

 

The hotel & cruise Butler plays an essential role in high-end and luxury hotels. He is the main guarantor of a palace’s service excellence. Its role is to provide a unique service tailored to customers’ wishes, anticipating needs and ensuring complete customer satisfaction.


Depending on the hotel, the role can vary from organizing and coordinating the lobby service in a hotel, to managing the suites in a palace.This job is carried out in 4 or 5 star hotels, Resorts, Cruise Line, working with customers and various other staff (reception, luggage storage, restaurant, room service, etc.).

 

TRAINING OBJECTIVE

Applying the role and functions of a butler in the hotel & cruise industry

 

TEACHING METHODS 

Customized training.

Active and participative teaching methods with course application:

  • Setting the scene
  • Case studies
  • Training support documents projected in the classroom
  • Access to a digital space dedicated to training (E-Learning)
  • Guest mode practical training
  • Group assigment

 

The Tuition Fee cost of three weeks training program is € 4.500,- at our school

To secure your place in the program, we require fee of € 1.000. The remaining balance of € 3.500,- for the training fee should be settled no later than 40 days before the start of the program. All prices are net and are calculated per person. Board and lodging are not included. 

 

The following is included in the tuition fee:

  • Three weeks training will be presented with professional trainers (graduated with Distinction from The International Butler Academy) in our training facilitation in Cologne - Germany, where we train every season the future cruise ships employee for the pre boarding training and the magamement skill profile training for variouse clients from the cruise and hotel industry.
  • Students have their own private and very comfortable room bedrooms. All bedrooms have a window with a beautiful view on the Rhine River.
  • All transportation, including all field trips in The Netherlands and Germany (if scheduled), plus transportation to and from train and/or airports. More information about this will be shared once you are enrolled.
  • More important than anything is that you will receive a framed, internationally recognized Hotel & Cruise Butler certification from our Academy.

 

Basic Program Description

Recognizing that the butler is a key element in a team of professionals in hotel, resorts and cruise line ships, along with striving to deliver a level of individualized service that exceeds the expectation of the guest, the TRAINING PROGRAM provides a very intensive and exciting approach for students in creating a pathway of awareness of individualized detailed, seamless guest service.

 

HOTEL & Cruise Butlers are trained to take gentle care of all their guests from arrival until departure without imposing themselves on the guest. The attention to detail required, and the ability to anticipate the needs of guest’s is a pivotal part of this motivating butler service training program. 

 

Objectives:

  1. Unrivaled attention to detail
  2. Amazing skills in anticipating guests’ needs
  3. Attentive interaction to fulfill guests’ special requests
  4. Achieve a seamless and distinctive level of service
  5. Unparalleled service, transcending the expectation of guests
  6. Indulging guests with thoughtful touches of luxury
  7. Creating a memorable experience through personalized service

 

Modules include:

 

Theoretical training  (3 days)

  1. HOTEL AND CRUISE BUTLER STANDARDS  
  2. PERSONAL DEVELOPMENT SKILLS; Grooming and Presentation Skills
  1. BASIC GUEST INTERACTION SKILLS; Etiquette, Manners and Protocol  
  1. GUEST AWARENESS SKILLS; Cultural Awareness  
  1. COMMUNICATION SKILLS
  2. BASIC GUEST CARE SKILLS; Packing/Unpacking & Wardrobe Management
  1. BASIC SPECIALIST ADVICE SKILLS
  2. TABLE SETTING AND FOOD SERVICE SKILLS; Butler Style Food Service
  1. BEVERAGE SERVICE SKILLS; Wine & Beverage Service. Basic Mixology
  1. GUEST SUITE SKILLS ; Suite standards. 

 

Practical Service training  (3 days)

Basic dining room and table management.

Creating the ambience with theming and flowers.

Basic Service standards.

Menu appreciation and basic culinary knowledge

Setting the table. Exploring the service styles plated, silver, butler and synchronised.

Basic beverage presentation and serving Basic interpersonal skills and dining etiquette.

 

Beverage techniques (2 theoretical training days)

Introduction to the world of wine

Understanding wine regions and grapes

Learn the fundamentals of correct wine service

Discover how to store wine on-board a cruise line ships / hotels / resorts

Participate in structured cheese tasting

Basic knowledge of the main spirits

Basic understanding of cocktail tools

Gain the basics of cocktail methods and preparation

 

Service style (5 practical training days)

Synchronized service 

Canapé and afternoon tea Service

Buffet Service knowledge

Mise en place  & plenty of hands-on practise

Understanding luxury accompaniments, French terminology and menu items

Table setting and decoration

Basic dining room and table management

Creating the ambience with theming and flowers

Basic Service standard.

Menu appreciation and basic culinary knowledge

Setting the table. Exploring the service styles plated, silver, butler and synchronised.

Basic beverage presentation and serving Basic interpersonal skills and dining etiquette.

 

Valet service (3 practical training days)

Through a combination of classroom type instruction, practical demonstrations, practice exercises, and skills testing, you will develop a working knowledge of the essential elements of advanced valet service, including:

  •  Important nuances in the relationship between the employer, guest, and valet
  • Principles of discretion and confidentiality, and how to maintain them
  • Proactive anticipation of employer and guest needs.
  • Arrangement, return, and storage of guests' laundry
  • Proper packing and unpacking of suitcases and other luggage
  • Methods of shoe polishing/cleaning
  • Management and correct ironing/pressing/starching and folding of guest garments
  • Tying of gentlemen's bow ties and other ties
  • Preparation and planning personal valet services prior to guest arrival.

 

Product knowledge ( 2 days)

Wine and Champagne service

Cheese tasting

Food and wine pairing

Viticulture, vinification and climate

The wines of France – regions and grape varieties

Wines of the world

Sparkling, fortified and sweet wine

Wine tasting

Storing and decanting wine

 

The dates for the upcoming 3-week training programs are;

  • February, 2025
  • June, 2025
  • November, 2025
  • February, 2026
  • June 2026
  • November, 2026
  • February, 2027
  • June, 2027
  • November, 2027

 

For any questions or booking requirements please contact : 

Attention to : Mr. Olaf Eman 

Email Adress: info@hotelbutleracademy.com

Phone number: +49 173 528 35 13