CERTIFICATION RESTAURANT MAITRE

Certification title Maitre d’Hotel

 

 

TRAINING OBJECTIVE

Master the profession of Maître d’hôtel and obtain a vocational certificate to gain access to the job market.

 

Description

The maître d’hôtel plays a key role in a restaurant’s reputation and success.
As a key member of the reception team, the maître d’ greets, seats and advises restaurant guests.
He/she supervises the service, organizes and coordinates the staff for the smooth running of the service.
The maître d’hôtel may also be responsible for wine service and finishing dishes.


He or she is a true orchestra conductor, ensuring quality of service and customer satisfaction.
These days, however, intrinsic personal qualities are no longer enough for this technical job, and they need to be complemented and enhanced by a high level of maître d’hôtel training, providing all the fundamental knowledge, know-how and interpersonal skills needed to carry out the tasks satisfactorily. Our Academy’s “Maître d’hôtel en restauration” training program meets the profession’s contemporary requirements, and represents one of the best professional assets for those wishing to make their mark in this profession. Please find below the full program for this Maitre d’hôtel training course. As the position of head waiter requires a wide range of skills, we strongly recommend complementing this training with our “Food and wine pairing” and “English for the hotel and catering industry” courses.

 

The Tuition Fee cost of 10 days training program is € 2.400,- (240 Euro per day) 

To secure your place in the program, we require fee of € 400. The remaining balance of € 2.000,- for the training fee should be settled no later than 40 days before the start of the program. Board and lodging are not included. Accomodation per day € 50,- included breakfast.

 

The following is included in the tuition fee, and more:

  • 11 days training will be presented by professional trainers (graduated Master of Service from “The International Butler Academy” ) in our training facilitation in Cologne - Germany, where we train every season the future cruise ships employee for the pre boarding training and the magamement skill profile training for variouse clients from the cruise and hotel industry.
  • Students have their own private and very comfortable room bedrooms. All bedrooms have a window with a beautiful view on the Rhine River.
  • All transportation, including all field trips (if scheduled), plus transportation to and from train and/or airports. More information about this will be shared once you are enrolled.
  • More important than anything is that you will receive a framed, internationally recognized Professional Restaurant Waiter certification from our Academy.

 

Basic Program Description

Recognizing that the Restaurant Server is a key element in a team of professionals in hotel, resorts and cruise line ships, along with striving to deliver a level of individualized service that exceeds the expectation of the guest, the TRAINING PROGRAM provides a very intensive and exciting approach for students in creating a pathway of awareness of individualized detailed, seamless guest service.

Restaurant Server are trained to take gentle care of all their guests from arrival until departure without imposing themselves on the guest. The attention to detail required, and the ability to anticipate the needs of guest’s is a pivotal part of this motivating restaurant service training program. 

 

Objectives:

  1. Unrivaled attention to detail
  2. Amazing skills in anticipating guests’ needs
  3. Attentive interaction to fulfill guests’ special requests
  4. Achieve a seamless and distinctive level of service
  5. Unparalleled service, transcending the expectation of guests
  6. Indulging guests with thoughtful touches of luxury
  7. Creating a memorable experience through personalized service

 

Modules include:

Theoretical training  (3 days)

  1. RESTAURANT SERVICE IN EXCELLENCE
  2. STANDARD OF APPEARANCE 
  3. PERSONAL DEVELOPMENT SKILLS; Grooming and Presentation Skills
  4. BASIC GUEST INTERACTION SKILLS; Etiquette, Manners and Protocol  
  5. GUEST AWARENESS SKILLS; Cultural Awareness  
  6. COMMUNICATION SKILLS
  7. TABLE SETTING AND FOOD SERVICE SKILLS; Butler Style Food Service
  8. BEVERAGE SERVICE SKILLS; Wine & Beverage Service. Basic Mixology
  9. LEADERSHIP SKILLS

 

Practical Service training  (3 days)

Basic dining room and table management.

Menu appreciation and basic culinary knowledge

Setting the table. Exploring the service styles plated, silver, synchronised service style.

Basic beverage presentation and serving Basic interpersonal skills and dining etiquette.

 

Service style (5 practical training days)

Synchronized service 

Canapé and afternoon tea Service

Buffet Service knowledge

Mise en place  & plenty of hands-on practise

Understanding luxury accompaniments, French terminology and menu items

Table setting and decoration

Basic dining room and table management

Basic Service standard.

Menu appreciation and basic culinary knowledge

Setting the table. Exploring the service styles plated, silver, synchronised service style.

Basic beverage presentation and serving Basic interpersonal skills and dining etiquette.

 

The dates for the upcoming 15 days training programs are;

  • January, 2025
  • Oktober, 2025
  • January, 2026
  • Oktober, 2026
  • January, 2027
  • Oktober, 2027
  • January, 2028
  • Oktober, 2028

TEACHING METHODS

Active and participative teaching methods with course application:

  • Setting the scene
  • Case studies
  • Training support documents projected in the classroom
  • Access to a digital space dedicated to training (E-Learning)
  • Guest mode practical training
  • Group assigment

 

For any questions or booking requirements please contact : 

Attention to : Mr. Olaf Eman 

Email Adress: info@hotelbutleracademy.com

Phone number: +49 173 528 35 13