FLIGHT BUTLER TRAINING

Certified title Professional flight Butler

 

The Institute offers unique butler training for cabin crews on private jets and commercial airlines, and particularly for In-flight Butlers.

 

Modules augment pre-existing airline training with a curriculum that includes the superior service skills of the flight butler as adapted to modern, international travelers; as well as preventive, supportive and emergency medical care based around the In-flight Butler’s Medical and Safety Kit.

 

TRAINING OBJECTIVE

Applying the role and functions of a flight butler. 

 

TEACHING METHODS 

Customized training.

Active and participative teaching methods with course application:

  • Setting the scene
  • Case studies
  • Training support documents projected in the classroom
  • Access to a digital space dedicated to training (E-Learning)
  • Guest mode practical training
  • Group assigment

 

The Tuition Fee cost of 1 week training program  € 1.500,- .pp.

All prices are net and are calculated per person. Board and lodging are not included. 

 

The following is included in the tuition fee:

  • 1 week  training will be presented with professional trainers (graduated with Distinction from The International Butler Academy) in our training facilitation in Europe.
  • More important than anything is that you will receive a framed, internationally recognized Flight Butler certification from our Academy.

 

Basic Program Description

Recognizing that the butler is a key element in a team of professionals flight Butler, along with striving to deliver a level of individualized service that exceeds the expectation of the guest, the TRAINING PROGRAM provides a very intensive and exciting approach for students in creating a pathway of awareness of individualized detailed, seamless guest service.

 

Flight Butlers are trained to take gentle care of all their guests from arrival until departure without imposing themselves on the guest. The attention to detail required, and the ability to anticipate the needs of guest’s is a pivotal part of this motivating butler service training program. 

 

Objectives:

  1. Unrivaled attention to detail
  2. Amazing skills in anticipating guests’ needs
  3. Attentive interaction to fulfill guests’ special requests
  4. Achieve a seamless and distinctive level of service
  5. Unparalleled service, transcending the expectation of guests
  6. Creating a memorable experience through personalized service

 

Modules include:

 

Theoretical training  (2 days)

  1. Flight BUTLER STANDARDS  
  2. PERSONAL DEVELOPMENT SKILLS; Grooming and Presentation Skills
  1. BASIC GUEST INTERACTION SKILLS; Etiquette, Manners and Protocol  
  1. GUEST AWARENESS SKILLS; Cultural Awareness  
  1. COMMUNICATION SKILLS
  2. BASIC SPECIALIST ADVICE SKILLS

 

Practical Service training  (3 days)

Basic Cabin service standards.

Basic culinary knowledge

Basic beverage presentation and serving Basic interpersonal skills and dining etiquette.

 

Service style (2 practical training days)

Mise en place  & plenty of hands-on practise

Table setting and decoration

Basic Service standard.

 

For any questions or booking requirements please contact : 

Attention to : Mr. Olaf Eman 

Email Adress: info@hotelbutleracademy.com

Phone number: +49 173 528 35 13