PRE BOARDING LEARNING PROGRAMME

The idea behind the Pre-Boarding Learning Programme

 

The main objective of the Pre-Boarding Learning Programme is to minimise employee turnover. The aim of our learning programme is to provide them with the appropriate training so that their deployment can be planned to ensure they are ready to embark with the necessary service and product knowledge, and to establish smooth transfers between fleets to utilise crew with potential. Our experience is that most crew pass the Pre-Boarding Learning Programme with at least 90%.

This approach (which can be applied to all hospitality operational areas) enables your client to train all its personnel in a center of excellence at your assigned training facilitation where you recruit your crew in a cost effective and efficient manner.

 

  1. Pre-Boarding Learning Programme Theoretical training for all Front of House Departments (FO including Concierge, FB including Butlers, HK) = 1-2 days depending on the number of participants.
  • Toolbox for effective communication
  • Conflict Management
  • Personalisation of luxury service as a visual message
  • The importance of appearance as a non-verbal message
  • Service style
  • Service etiquette
  • Cultural awareness
  • HACCP

 

  1. Pre-Boarding Learning Programme Guest Mode Training (F&B Service / Restaurant & Bar) = 3 days
  • Laying the tablecloth & restaurant preparations & setting the napkin & other tableware
  • Setting the table for a five-course meal, setting the table for breakfast & lunch Laying out extra cutlery
  • Coffee & tea Digestif service. Serving wine, refilling wine glasses, refilling water/beverages. Refill water/beverages
  • Removing plates and glasses from the table. How to remove glasses from bar & Clearing the table
  • Buffet service Serving the different courses
  • How to guide guests to the table, how to guide guests to the Taking orders at the table. Preparing the station for service
  • Synchronized serving style, serving techniques & serving Serving techniques & style - Bar tools / equipment. Serving drinks. Taking drinks orders. Coffee & High Tea Service
  1. Pre-Boarding Learning Programme Guest Mode Training (HK Service) = 2 days
  • Amenities Service
  • Laundry Service
  • Turn down service
  • How to explain the service facilities of a suite (rooming)
  • Cleaning procedures for overnight guests and embarkation/disembarkation
  • Cleaning equipment and materials
  • How to deal with difficult / demanding guests
  1. Pre-Boarding Learning Programme Guest Mode Training (FO including Concierge Service) = 2 days
  • How to guide your guest from the lobby to the suite
  • How to deal with difficult / demanding guests
  • How to explain the hotel services
  • Guest care and telephone etiquette
  • Developing quality guest service skills
  1. Pre-Boarding Learning Programme Guest Mode Training (Butler Service) = 2 days
  • How to deal with difficult / demanding guests
  • Room Service
  • How to escort your guest to their suite
  • High Tea Service
  • Explanation of the services provided in a suite (rooming)
  • VIP dinner service in suite
  • Shoe polishing
  • Ironing
  • Synchronized service style, service techniques & service style

Duration of training depends on the departement:

  • Housekeeping = 1 day theory + 2 days guest mode training = 3 days
  • Food & Beverage = 1 day theory + 3 days guest mode training = 4 days
  • Butler = 1 day theory + 3 days guest mode training
  • Reception/Concierge = 1 day theory + 2 days guest mode training = 3 days

 

The tuition fee is 350 Euro per day per person. Minimum number of participants 30 participants per group.

All prices are net and are calculated per person. Board and lodging are not included. Accomodation per day € 50,- included breakfast.

 

For any questions or booking requirements please contact : 

Attention to : Mr. Olaf Eman 

Email Adress: info@hotelbutleracademy.com

Phone number: +49 173 528 35 13